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Our Team
WestCoast Raptor Coating initially began as a subsidiary of Excalibur Contractors Pty Ltd, a commercial and industrial painting company that specialized in protective coatings for mining equipment and machinery, 4x4 vehicles, and non-vehicle component substrates. However, at the start of 2022, WestCoast Raptor Coating became an independent protective coating franchise, complimenting Excalibur Contractor's; as an extension of commercial, industrial and now vehicle substrate and surface painting applications.
Located in Perth, WestCoast Raptor Coating currently employs two coating applicators, Laman and Jude, with plans to add a junior trainee for coating preparation and spraying in 2023. Laman, the Managing Raptor Coating expert, handles all communication with clients, including quotes and preliminary inspections. If you contact WestCoast Raptor Coating, Laman will be your main point of contact and will strive to respond to your calls or emails by the next business day.
Jude is the Stencil designer, QA preparation expert, and Raptor applicator for WestCoast Raptor Coating. With a passion for gaming, Jude is a true perfectionist who brings his creative expression to his work.
Roiry plays a crucial role in the administrative duties of both WestCoast Raptor Coating and Excalibur Contractors Pty Ltd. At WestCoast, she prepares workflows, monitors service levels, manages bookings, ensures compliance with spray booth regulations, and oversees job requirements. Despite Laman's jokes about her being "just the Cleaner," Roiry takes her responsibilities seriously and assures everyone that she is not just a cleaner.
Privacy Policy
Effective Date: 12/12/2022
This privacy policy (hereinafter "Privacy Policy") deals with the protection of Your privacy while You use our website which is hereinafter referred to as "the Product" and which is located at: www.westcoastraptor.com.
The Product is owned and operated by: WestCoast Raptor Coating (ACN ABN69614048547).
We are committed to the protection of Your privacy while You use the Product.
This privacy policy only applies to the Product. The Product may contain links to other websites or applications, but if this is the case, the Privacy Policy does not apply to any of those linked websites or applications.
We gather certain information from users of the Product, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that You have had the chance to review and consider this Privacy Policy and You acknowledge that You agree to it. This means that You also consent to the use of Your information and the method of disclosure as described in this Privacy Policy. If you do not understand the Privacy Policy or do not agree to it then please do not use the Product.
1. DEFINITIONS
"Company IP" includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product , Content and Materials.
"Content" means any content, writing, images, audiovisual content or other information published on the Product.
"Effective Date" means the date that this Privacy Policy comes into force.
"Items" means any and all of the Product, Services, Content and Materials collectively.
"Materials" means any materials, information or documentation that We may provide to You in connection with Your use of the Services or Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Services or Product.
"Parties" means both You (the user of the Product) and us (the owner of the Product) collectively.
"Personal Information" means information that we obtain from You in connection with Your use of the Product.
"Privacy Policy" means this privacy policy.
"Product" means the website including all pages, all sub pages, all blogs, all forums, all other connected pages and all other connected internet content whatsoever, the homepage or main page of which is located at www.westcoastraptor.com.
"Services" means any or all services provided by or on the Product.
"Third Party Links" means links or references to websites other than the Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us.
"Us", "We", "Our", "the Company" or "the Owner" refers to WestCoast Raptor Coating.
"Us", "We", "Our", "the Company" or "the Owner" also includes any employees, affiliates, agents or other representatives of WestCoast Raptor Coating.
"You" or "Your" refers to the user of the Website.
"Your Content" means any Content posted to or added to the Website, Content or Materials by You or by somebody authorised by You or doing so on Your behalf.
2. INTERPRETATION
In this Privacy Policy unless the context otherwise requires, the following rules of interpretation shall apply:
i. Words referring to one gender include every other gender.
ii. Words referring to a singular number include the plural, and words referring to a plural include the singular.
iii. Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
iv. Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
v. Each party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
vi. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.
3. TYPE OF INFORMATION AN HOW IT IS COLLECTED
a. When you use the Product, We may collect information from You via our online booking form.
b. In addition, We may collect information that You volunteer to Us (such as information that You provide during a sign up process.
c. We will not collect information that identifies You personally, except when You specifically volunteer that information to Us.
d. The information that We will collect from You at registration includes:
Full Name, Address, Contact Number, Email Address, Booking Date, Job Type, Vehicle Registration/Make/Model, Registration Number, Make and Model, Colour/Tint, Texture and Job Description details.
e. By undergoing the registration process You consent to Us collecting any other Personal information as well as storing, using or disclosing Your Personal Information in accordance to this Privacy Policy.
f. We will not collect information that identifies You personally, except when You specifically volunteer that information to Us when using specific Product features. These specific Product features might include but are not limited to:
i. making purchases
ii. commenting on Our content such as blogs, articles, photograph or videos, or participating in Our forums, bulletin boards, chat rooms or other similar features.
g. In addition to any Personal information that You are required to provide in order to access additional Product features, in some cases You may be required to provide more specific information. For example, in order to make purchases, You may need to provide credit card information, billing information and postal addresses.
h. In addition to collecting the Personal information as already described in this clause, we may also collect the following Personal information:
i. Photo and video diaries of your vehicle's raptor coating transformation.
4. COOKIES
a) Cookies are small files stored on Your computer or mobile device which collect information about Your browsing behaviour. We do not use cookies in connection with this Product.
5. HOW YOUR INFORMATION IS STORED
a) Please note that no systems involving the transmission via the internet or the electronic storage of data are completely secure. However, we take the protection and storage of Your Personal Information very seriously. We take all reasonable steps to protect Your Personal Information.
b. We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction or disclosure. These systems include but are not limited to:
c) Customer Contact forms completed in person are destroyed after one month and converted to a digital form for historical filing in zipped digital folders.
6. COMBINING INFORMATION
a. We do not combine, link or aggregate any of Your Personal information with other Personal Information of Yours which we are holding.
7. HOW YOUR INFORMATION IS USED
a. We use Your Personal information to help us improve your experience with our Product. We may use Your Personal Information for purposes including but not limited to:
I. Order fulfilment
II. Providing customer service to You.
III. Advising You about updates to the Product, your Project or related items.
8. COMPLAINTS
a) We take customer satisfaction very seriously. If you have a complaint in relation to Our handling of Your Personal information, We will endeavour to handle it promptly and fairly. For Your Information, an overview of Our Complaints handling procedure is as follows:
I. Complaints are reviewed within 7 business days to allow for the Team to check the spray condition, handling and preparation videos or photos. Once we are clear on the process to follow to make corrections, we will ask for the return of your vehicle for rework or touch ups. Your vehicle will be returned to you after 14 business working days.
II. If You have a complaint in relation to Our handling of Your Personal Information, You should use the following procedure to lodge your complaint with Us:
III. Email your complaint to reception@excaliburcontractors.com.au
IV. Describe the nature of your complaint including any noticeable discrepancies in the raptor coating application or handling of your information. Also include what you believe should be done to rectify the issue.
9. CONTACT US
You can contact Us about this Privacy Policy using the following details:
Roimata Tipene
7B Shields Crescent Booragoon WA 6154
reception@excaliburcontractors.com.au
Mobile: 0406371515